Faq Page

For online orders, frames must be returned in unworn condition in all of its original packaging within 14 days of receipt. Shipping costs are not refundable and the client is responsible for their own return shipping cost and a 20% restocking fee will apply.  Please return using a shipping method that provides both tracking and insurance as we are not responsible for lost/damaged return shipments. After 14 days, all shipments will need return approval. Returns are only eligible for store credit and refunds are eligible, in some instances, with prior approval.

To be eligible for a return, your item must be unused and in the same condition in which you received it, including the original packaging.

Returns should be sent to: Lunette Optic, 92 Derby Street Suite 135, Hingham, MA 02043.

Once your return is received it will be inspected and will contact you with approval or rejection of your refund.

If you are approved for a refund it will be issued, less a 20% restocking fee, to the same credit card originally used.   We will not refund any additional shipping charges.

All online orders ship free via UPS Ground to addresses within the contiguous United States. Please allow 3-5 business days for order processing before your package ships out, then 3-8 business days in transit. Once your order enters processing, we are unable to make changes to the shipping address, so please double-check it at checkout. Questions about shipping to a specific address? Email us at info@lunetteoptic.com and we will be glad to help.

At this time we only ship within the contiguous United States. We are unable to ship to Alaska, Hawaii, US territories, or internationally.

You will receive the glasses, a case and a wipe cloth from the designer.

Yes, you will receive the original tinted lenses with the sunglasses, as seen in the images.

We accept all FLEX/Flexible Spending Account (FSA) or HSA credit cards over the phone only.